Technology FAQs for Parents/Students
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How are students kept safe while using technology? What role do I play as a parent/guardian?
Posted by:PVSD makes security of technology and student privacy a priority. Because it is important to us that our teachers and students are able to use technology as a great learning tool, we strive do everything we can to keep everyone safe.
It is important to remember that keeping students safe and teaching them proper "technology etiquette" is not only the responsibility of PVSD, but parents play a critical role as well. PVSD teachers and staff monitor and instruct students while using technology in the classroom. While there are systems in place to help monitor students using 1:1 devices off-campus, parents are responsible for properly supervising their student's technology use outside of school. Remember, no technical software or security device is 100% fool proof, and students are pretty smart and savvy with technology. This is why it's importat for us to understand that it "takes a village" to properly raise up the next generation and teach them how to become good digital citizens.
PVSD has Board Policies, various technology systems and other processes and procedures in place to help ensure that we are compliant with Federal and State requirements like FERPA, CIPA, COPPA (Federal) and SOPIPA, and California Education Code (State).
Here are links to some of the things PVSD has in place to help protect students:
Technology Acceptable Use Policy and Chromebook Agreement
Internet Filtering by Lightspeed WebFilter and Lightspeed Relay
In-classroom "Screen Monitoring" for students by GoGuardian Teacher
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What safety and security measures are in place during distance learning?
Posted by:PVSD provided training for teachers with regard to distance learning and how to properly set the security and privacy features of the various technical tools they might use for virtual class sessions in the weeks before they started working with students virtually.
For example, Zoom and Google Meet are great options for teachers to use to keep in touch with students virtually and share lesson content collaboratively. PVSD sent "best practice" guides with specific instructions for how to use these virtual tools safely and securely before we began using them for distance learning. PVSD also has protocols in place for both student and staff behavior and online ettiquette when engaging in distance learning activities.
We update the our instructions and staff/student protocols as new information and features become available, so please check our Technology FAQ pages regularly for the latest available information.
Remember, distance learning means that our students are off-campus, so it is critical for parents/guardians to create their own “house rules” for students as well. PVSD recommends that all families actively monitor their student’s technology use as much as possible to help ensure they stay on task and remain safe while conducting their distance learning activities.
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How does Google Classroom work?
Posted by:Check out this video for a brief introduction to Google Classroom: https://www.youtube.com/watch?v=2Iowi-gmbys
Special thanks to the folks at Mohonasen High School who we are borrowing this video from!
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How should we conduct ourselves in a home environment during distance learning sessions?
Posted by:Please see: Distance Learning Protocols for Students and Parents/Guardians (English/Spanish)
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How do I get my student's Google password?
Posted by:Please see Parent Guide: Checking Student Password in Q Parent Connection
If you need further assistance, please contact your student's teacher. You will need to confirm your identity over the phone before teachers will share any account information.
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How can I connect using my district assigned hot-spot device?
Posted by:Please use the following guides for using the hot-spots.
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My child has an issue with his/her 1:1 Chromebook device. How do we get help?
Posted by:TECHNICAL SUPPORT OPTIONS FOR STUDENTS/FAMILIES DURING SCHOOL CLOSURE:
If your student is having an issue with their Chromebook, your first point of contact is their teacher.
Teachers & principals have protocols to follow to help get you support if needed.Support provided Tues/Thurs by appointment only.
Speak with your teacher/principal for more information.- - - - - - - - - - - - - - - - - - - - -
During normal school-year operations, please contact the student's teacher or the school office and they will assist you with getting proper technical support for the issue.
Please do not contact the Technology Services department, as the school sites are already set up to most efficiently assist with getting technical help and get the student a loaner chromebook if the situation warrants it. (If you do call the Technology Services office, technical staff will ask you to direct your question back to your school site.)
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My student's Chromebook charger was lost/damaged. Can I get another one? (Grades 6-8)
Posted by:Please see the Amazon links below if your student loses or damages their PVSD-issued charger and you wish to purchase a replacement for your student.
Grade 6 - Dell 3180
Grade 7 - Dell 3180
Grade 8 - Lenovo N23
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How can I view my student's report card in Parent Connect?
Posted by:To view the 2nd Trimester Report Card in Parent Connect (K-8 Schools Only):
Please see Parent Guide - View 2nd Trimester Report Card in Parent Connect Online
To view the 3rd Quarter Report Card in Parent Connect (6-8 Middle Schools Only):
Please see Parent Guide - View 3rd Quarter Report Card in Parent Connect Online
