Technology FAQs for Parents/Students
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Parent University: Helpful Links for Supporting Your Child with Technology
Posted by:Below are some resources that were developed by Common Sense Media. While a great resource, PVSD does not necessarily endorse every item in these documents or the resources they may link to. They are a great starting point for families who are working on managing their technology better. As always, use your best judgement when evaluating resources to use as supports for parenting your children.
5 Questions to Ask Before You Get Your Kid a Phone
9 Social Media Red Flags Parents Should Know About
A Parent's Ultimate Guide to YouTube
Apps to Help Keep Track of What Your Kids are Doing Online
Easy, Free Browser Hacks to Make the Internet Safer for Your Kid
How Do I Keep My Kid Safe on the Internet
Strategies for Getting Kids Off Devices
What Can I Tell My Kid to Do if He or She is Being Cyberbullied?
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Technical Support: My child has an issue with his/her 1:1 Chromebook device. How do we get help?
Posted by:TECHNICAL SUPPORT OPTIONS FOR STUDENTS/FAMILIES:
If your student is having an issue with their Chromebook, please contact the student's teacher or the school office and they will assist you with getting proper technical support for the issue.Please do not contact the Technology Services department or District Office staff, as the school sites are already set up to most efficiently assist with getting technical help and get the student a loaner chromebook if the situation warrants it. (If you do call the Technology Services or District office, staff will ask you to direct your question back to your school site.)
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Technical Support: My student's Chromebook charger was lost/damaged. Can I get another one?
Posted by:Please see the Amazon links below if your student loses or damages their PVSD-issued charger. Device chargers are not covered by Chromebook insurance.
Middle School Students
Dell 3100
Grades 6th, 7th, 8th
Digital Learning Academy
PixelBook Go
TK - 8th Grade
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Technical Support: How can I connect using my district assigned hot-spot device?
Posted by:Please use the following guides for using the hot-spots.
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Technical Support: How do I get my student's Google password?
Posted by:Please see Parent Guide: Checking Student Password in Q Parent Connection
If you need further assistance, please contact your student's teacher. You will need to confirm your identity over the phone before teachers will share any account information.
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Google: How does Google Classroom work?
Posted by:Check out this video for a brief introduction to Google Classroom: https://www.youtube.com/watch?v=2Iowi-gmbys
Special thanks to the folks at Mohonasen High School who we are borrowing this video from!
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Report Cards: How can I view my student's report card in Parent Connect?
Posted by:To view a Trimester Report Card in Parent Connect (K-8 Schools Only):
Please see Parent Guide - View Trimester Report Card in Parent Connect Online
To view the a Quarter Report Card in Parent Connect (6-8 Middle Schools Only):
Please see Parent Guide - View Quarter Report Card in Parent Connect Online
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Safety: How are students kept safe while using technology? What role do parent/guardians play?
Posted by:PVSD makes security of technology and student privacy a priority. Because it is important to us that our teachers and students are able to use technology as a great learning tool, we strive to do everything we can to keep everyone safe.
It is important to remember that keeping students safe and teaching them proper "technology etiquette" is not only the responsibility of PVSD, but parents play a critical role as well. PVSD teachers and staff monitor and instruct students while using technology in the classroom. While there are systems in place to help monitor students using 1:1 devices off-campus, parents are responsible for properly supervising their student's technology use outside of school. Remember, no technical software or security device is 100% fool proof, and students are pretty smart and savvy with technology. This is why it's importat for us to understand that it "takes a village" to properly raise up the next generation and teach them how to become good digital citizens.
PVSD has Board Policies, various technology systems and other processes and procedures in place to help ensure that we are compliant with Federal and State requirements like FERPA, CIPA, COPPA (Federal) and SOPIPA, and California Education Code (State).
Here are links to some of the things PVSD has in place to help protect students:
Technology Acceptable Use Policy and Chromebook Agreement
Internet Filtering by Lightspeed WebFilter and Lightspeed Relay
In-classroom "Screen Monitoring" for students by GoGuardian Teacher
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Safety: How should we conduct ourselves in a home environment DLA class sessions?
Posted by:Please see: Distance Learning Protocols for Students and Parents/Guardians (English/Spanish)
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Safety: What safety and security measures are in place for digital learning?
Posted by:PVSD has provided protocols for teachers with regard to digital learning and how to properly set the security and privacy features of the various technical tools they might use for virtual class sessions. PVSD also has protocols in place for both student and staff behavior and online ettiquette when engaging in distance learning activities.
Remember that when our students are off-campus, it is critical for parents/guardians to create their own “house rules” as well. PVSD recommends that all families actively monitor their student’s technology use as much as possible to help ensure they remain on task and stay safe while conducting their distance learning activities.