Complaint Procedures
Complaint Procedures:
The District encourages the early, informal resolution of complaints at the site level whenever possible. The Pleasant Valley School District asks that families discuss their concerns directly with the school site employee(s) in question.
In accordance with the California Code of Regulations, the Pleasant Valley School District has established procedures for resolving different types of complaints. The types of complaints are listed below along with links to the corresponding complaint form (PVSD BP PVSD AR)
The Governing Board accepts responsibility for providing a means by which the public can hold employees accountable for their actions. The Board desires that complaints be resolved expeditiously without disrupting the educational process.
Every effort should be made to resolve a complaint at the earliest possible stage. All complaints related to district personnel other than administrators shall be submitted in writing to the principal or immediate supervisor. If the complainant is unable to prepare the complaint in writing, administrative staff shall help him/her to do so. Complaints related to a principal or central office administrator shall be initially filed in writing with the Assistant Superintendent, Human Resources who will determine an appropriate investigator. Complaints related to a Board member or to the Superintendent shall be initially filed in writing with the Board.
A Uniform complaint is a written and signed statement alleging a violation of federal or state laws or regulations, which may include an allegation of unlawful discrimination, harassment, intimidation, or bullying. If the complainant is unable to put the complaint in writing, due to conditions such as a disability or illiteracy, the agency shall assist the complainant in the filing of the complaint.
The Board encourages the early, informal resolution of complaints at the site level whenever possible.
California Department Of Education Uniform Complaint Procedure (UCP) Brochure
A Williams Complaint, another type of UCP complaint, regards instructional materials, emergency or urgent facilities conditions that pose a threat to the health and safety of pupils, and teacher vacancy or misassignment and may be filed anonymously. LEAs shall have a complaint form available for these types of complaints (see below), but will not reject a complaint if the form is not used as long as the complaint is submitted in writing.