Technology FAQs for Staff

Please see the set up guides below for instructions.

Set up email on an Android device.

Set up email on an Apple/iOS device.

Yes!  Check out this support guide for instructions:  How to send email from Q

1. On your computer, open Gmail using the account you want to forward messages from. You can only forward messages for a single Gmail address, and not an email group or alias.
2. In the top right, click Settings   See all settings. 
3. Click the Forwarding and POP/IMAP tab.
4. In the "Forwarding" section, click Add a forwarding address.
5. Enter the email address you want to forward messages to.
6. Click Next  Proceed  OK.
7. A verification message will be sent to that address. Click the verification link in that message.
8. Go back to the settings page for the Gmail account you want to forward messages from, and refresh your browser.
9. Click the Forwarding and POP/IMAP tab.
10. In the "Forwarding" section, select Forward a copy of incoming mail to.
11. Choose what you want to happen with the Gmail copy of your emails. We recommend Keep Gmail's copy in the Inbox.
12. At the bottom of the page, click Save Changes.

Please see the attached guide for information on how to retrieve your students' passwords.

Employees must confirm at least two items of personal information from the parent before giving the student's password.  This is best done over the phone.  Please DO NOT email account information to a student or parent directly.

There are three ways you can get help with technology:

1) Click here to visit our Technology Services Helpdesk and submit a ticket with your request.
This is the preferred method for requesting help.

2) Call our Helpdesk Hotline at (805) 389-2110.

3) Send an email to helpdesk@pleasantvalleysd.org from your PVSD District email account and a ticket will automatically be created for you.  If you have a question specific to our Q Student Information System, you may also send an email to qhelp@pleasantvalleysd.org.

Navigate to https://outlook.office.com/ and log in using your full email address and usual computer login password.

Also, you may visit the https://www.pleasantvalleysd.org website, click on the Staff header/link at the top of the page, and then click on the Outlook Web Access quick link button.

Please see these helpful links:

Zoom Setup Guide for PVSD Employees (Updated 3/31/2020)
Includes Basic Setup Instructions, Pictorial Settings Reference, and Join from Browser Link Instructions

Using Zoom to Make a Lesson Recording (PVSD)

Using a Pre-recorded Video Lesson During a Live Zoom Session (PVSD)

Zoom Optimization Tips

 How to use Zoom for Remote and Online Learning (Youtube)

Zoom Meetings and Privacy Settings (Youtube)

How to start with Online Learning! Remote teaching made easy! (Youtube)
(Options presented in this video may be helpful for intermediate uses but may not be fully supported.)

**Also a helpful Zoom & Distance Learning resource:
Harvard Law School:  Teaching Remotely with Zoom:  FAQ and Instructions

Please note that this page is geared toward college but may have some useful tips for us here at PVSD.  Please keep in mind that PVSD has sent out instructions and protocols for how WE will be utilizing Zoom for distance learning meetings, and the PVSD instructions supersede anything posted on this external link.  (i.e., This link offers ideas for recording lectures, etc. - at PVSD you must follow our guidelines with regard to recordings.)

Please reference the GUIDE for calling into a Zoom meeting.